Refund and money back policy

 

We at Certification Guru makes sure that our students have a rewarding experience while they are discovering information and assessing our training courses, whether it may be for online or classroom training courses.

  1. We reserves the right to postpone/cancel the batch because of insufficient enrolments, instructor illness or force-majeure (natural and unavoidable catastrophes) events (like floods, earthquakes, political instability, etc.)
  2. In case Certification Guru cancels the training course, the remaining fee will be paid to the delegate/s after calculating processing (aka payment processing) charges. This is based on the payment method used (such as netbanking/credit/debit card or paypal payment gateway system).
    Processing fee will be like this:
    • For Indian students if fee is paid using Indian payment gateway system: 5% (paid using netbanking/credit or debit card)
    • For International students if fee is paid using PayPal system:10% (paid using International credit/debit card)
  3. If a cancellation is done by a delegate/s prior to the batch start date, the above Processing fee + 10% of total paid fee will be deducted and the remaining amount will be refunded back to the delegate/s using either netbanking(Indian banks) or Paypal.
  4. The delegate/s has to provide a valid reason for claiming a refund and required to return original receipt issued by Certification Guru.
  5. After the batch start, no refunds will be made either in classroom or instructor-led online training.
  6. Note: All refunds will be processed within 7 days of receipt of the refund request.